Privacy Policy
Made By Chloe is committed to providing quality services to you and this policy outlines my ongoing obligations to you in respect of how I manage your Personal Information.
I have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which I collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do I collect it?
Your secrets are safe with me!
Throughout the branding process, I’ll ask you a bunch of questions relating to your business, in order for me to best understand your brand, so I can provide my services in the best possible way. This also includes any branding topics we chat about throughout the process and any deets you may provide to me along the way.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information I may collect includes: names, addresses, business addresses, email addresses, and phone numbers.
This Personal Information is obtained in many ways including during the onboarding and design process, your enquiry form submission, by email, via my website, via phone or Zoom calls, from your website, from media and publications, or from other publicly available sources and from third parties. I don’t guarantee website links or policy of authorised third parties.
I collect your Personal Information for the primary purpose of providing my services to you. I may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. This may include (but is not limited to) purchasing of font licenses, and purchasing of print materials such as business cards or packaging, on your behalf. If I ever need to provide your personal information to a third party for such purposes as listed above, I will always require your permission beforehand. I wouldn’t ever use or disclose your personal information without getting the A-Okay from you first!
The above information is collected for the sole purpose of allowing me to provide my services to you in the best possible way, to the highest of standards, so we can create some cool sh*t together.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
Access to your Personal Information
You may access the Personal Information I have about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact me in writing.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any questions or complaints about my Privacy Policy please contact me via email at chloegordondesign@gmail.com